- You won’t get money from the Nigerian in the email.
- Always lock your workstation when you get up from your desk. (press Windows Key and L)
- Your password should never be findable in a dictionary.
- If you’ve got a spam problem, Spamsonite is THE solution for you
It happens weekly that I visit a company for the first time to review their network or help with an emergency and find that they have NO documentation. This problem is often just the laziness of a previous computer support provider but I have also experienced clients who call to retrieve this information and begin getting interrogated about why they want the information. It’s your network shouldn’t you hold the keys?
You may love your current computer support professional and think they will be with you for years but what if something happens to them and you never hear from them again? What if you have a sudden falling out? What if there is an emergency and you can’t reach them? You should not have to pay for another computer support company to have to reconfigure everything or spend hours guessing network information.
Make sure that you are being provided up-to-date information regularly. At minimum this documentation should include the user name and password for server(s), domain, firewall, hosting accounts, DNS host & antivirus system. It is also going to save you time and money if the documentation includes critical vendor information, printer IP’s and server rolls.
Keeping this kind of documentation is easy, takes very little time and will be worth its weight in gold if you are ever in a bind and need to bring another company in. Don’t let your current computer support company hold you ransom.
