Time is money. In today’s economy there doesn’t seem to be enough of either. And quite frankly, none of these two resources can afford to be misused. So how does a small business or entrepreneur save both time and money? One way to make better use of these valuable resources is outsourced computer support. For those of you who are unfamiliar with this incredible service, outsourced computer support is simply the hiring of a professional outside IT firm to analyze and fix your computers, servers, network, and phones when problems arise on an as-needed or ongoing maintenance basis…. read more
Posts Tagged ‘Computer Support’
The Benefits of Outsourced Computer Support in Today’s Economy
Thursday, July 23rd, 2009Is your computer support provider holding you ransom?
Monday, June 22nd, 2009
It happens weekly that I visit a company for the first time to review their network or help with an emergency and find that they have NO documentation. This problem is often just the laziness of a previous computer support provider but I have also experienced clients who call to retrieve this information and begin getting interrogated about why they want the information. It’s your network shouldn’t you hold the keys?
You may love your current computer support professional and think they will be with you for years but what if something happens to them and you never hear from them again? What if you have a sudden falling out? What if there is an emergency and you can’t reach them? You should not have to pay for another computer support company to have to reconfigure everything or spend hours guessing network information.
Make sure that you are being provided up-to-date information regularly. At minimum this documentation should include the user name and password for server(s), domain, firewall, hosting accounts, DNS host & antivirus system. It is also going to save you time and money if the documentation includes critical vendor information, printer IP’s and server rolls.
Keeping this kind of documentation is easy, takes very little time and will be worth its weight in gold if you are ever in a bind and need to bring another company in. Don’t let your current computer support company hold you ransom.
Microsoft’s Gold Certification
Thursday, May 7th, 2009StoneHill Technical Solutions, Inc. is announcing their achievement of the Microsoft Gold Certificate, proving high quality service and technical expertise. Being Gold Certified, StoneHill Tech has confirmed the ability to meet customer needs and further establish their position in the Information Technology Consulting field. According to Microsoft, “Gold Certified Partners represent the highest level of competence and expertise with Microsoft technologies, and have the closest working relationship with Microsoft.”
StoneHill Technical Solutions was able to meet the rigorous evaluation standards of the Microsoft Gold Certified Program together with total customer satisfaction and support. With less than 5% of all Microsoft Partners worldwide to be awarded the highest Gold Certified status, this recent achievement allows StoneHill Tech to offer more extensive service to their clients. Through the Gold Certification StoneHill Tech will receive the latest news, promotions, and updates regarding Microsoft’s business and products. Because of this StoneHill is able to keep their clients up-to-date on latest and greatest technology and features. Yet another advantage of this classification is the access to premier resources including a variety of local classes, online courses, hands-on online labs, and independent study resources to further develop their technical proficiency. Through these resources, StoneHill Tech’s technicians will constantly be updated and learning new ways to help their clients–this will give them a competitive advantage in the IT channel.
